Description:

This Customer Service certification can be completed by all sectors of SHSM. As students progress through each module, there is a student workbook that they can add their thoughts and ideas to. It is clearly indicated in each module when they will need to add anything to the student workbook. This certification in Customer Service includes an introduction, six modules, and two extension modules. One of the extension modules is Connecting Customer Service to the Ontario Vehicle Innovation Network (OVIN). This certification can be educator-led or asynchronously completed by students. It is available as a website or slide deck. Both the website and slide deck have links that allow educators and students to navigate between each module.

Links to Resources